Normal service turnaround time is 3 business days. Manual sharpening can take up to a week.
We accept cash, PayPal, credit cards (via PayPal) and can issue Swiss payment slips.
Normal service turnaround time is 3 business days. Manual sharpening can take up to a week.
Return shipping to Switzerland is normally overnight.
Return shipping to Europe is variable, but should be around one week.
Allow up to 2 weeks for return shipping outside Europe.
Please visit our Shipping page for further information.
Yes, before you ship your items or soon after, please email and tell us you would like to cancel your order. We will issue a refund if the order is already paid.
If you have any inquiries, please complete our contact form.
Most factory edges are not very refined, unless we consider very high end knives. Our edges are sharper, more polished and longer lasting than typical factory edges.
Absolutely. If you think our sharpening work is not up to your expectations or is not as good as the original edge, we will refund your order.
We take all necessary measures to protect your expensive tools. We tape the blade and handle to prevent scratching during sharpening and only use low power on our belt grinders to prevent overheating of the steel. We package the knives so that they do not damage each other during return shipping.
If you ordered too many services and paid in advance, we will issue a refund when we receive your shipment. If you ship more items than you paid for, we will send you an invoice for the difference.
We do not have a physical shopfront. Items are always returned by post.